Claims and damages

When a customer reports damage or a missing item, log a claim in Claims so it's handled the same way every time.

Log a claim

Press Log a claim, pick the job, describe each item and what the customer says happened, and add the amount claimed and photos. The crew's photos from the job help.

Work it out

• The Valuation calculator shows the most you owe: weight × $0.60 for basic released value, or repair and replace up to the declared value for full value protection.
• Record the repair estimate and your Offer, then Mark settled or deny with a reason.
• An offer above your limit asks an owner or manager for approval in Tasks › Approvals.

Tips

• Answer within one business day. Quick, kind answers settle most claims.
• Interstate moves have federal rules on claim timelines. Ask your insurer or moving association if you're not sure.