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MoveHelm

Refund policy

Last updated October 19, 2026

The short version

  • Not happy? Ask within 14 days of a payment and we refund it in full.
  • Cancel any time from Billing & plan. Your plan runs to the end of the period you paid for.
  • Refunds go back to the card or account you paid with, through Paddle.

MoveHelm subscriptions and add-ons are sold by our online reseller Paddle.com, the merchant of record for all our orders. This page explains when you can get your money back.

1. 14-day money-back guarantee

If MoveHelm isn't right for you, ask for a refund within 14 days of any subscription payment, plan upgrade or add-on purchase and we will refund that payment in full. No forms and no questions you have to answer.

2. After 14 days

After 14 days a payment isn't refunded, but you can cancel any time and you won't be charged again. Your plan stays active until the end of the period you have paid for. Unused text message, email or AI packs aren't refunded after 14 days. We will always refund where the law requires it.

3. How to ask

Email support@movehelm.com from the address on your account, or reply to your Paddle receipt. Paddle sends the refund to the card or account you paid with. It usually shows within 5 to 10 business days, depending on your bank.

4. Who we are

MoveHelm is a product of RockDesign.